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Return to Glory Privacy Policy and Security Statement

We know that by choosing to book an appointment with Return to Glory, you've placed a great deal of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. The following statement is aimed at providing you with a comprehensive explanation of how we use any personal information obtained about you.

This Privacy Policy was most recently updated on 12th February 2008.

What we collect and why

When you make a booking with a Return to Glory specialist, we will collect and keep a record of the following:

• We will ask for information such as your name, e-mail address, billing address, the address where the appointment will take place, contact details and your credit/debit card details. We keep a record of this information on computer or otherwise and will use it to fulfill our agreement with you. Storing this information means you do not need to re-enter these details each time you book.
• We keep a record of each appointment you make with us. This means we can create lists of your preferred treatments to enable us to offer you bespoke special offers in the future. It also means that you can keep track of your own appointments and enables us to deal with any queries quickly and efficiently.
• We keep a record of any e-mail correspondence you send us. This helps us keep track of your treatment/specialist preferences and any problems or concerns you've had with the Return to Glory service.

Cookies

A cookie is a small text file that is sent to your computer via your web browser. Returntoglory.co.uk uses cookies to store your information during the purchase process. A cookie enables the site to remember your browsing history and information each time you return to the site.

There is no requirement to have 3rd party cookies enabled for our site to work, however we occasionally carry out market research, which a third party assists with, during which they may issue a cookie from our site. If 3rd party cookies are not accepted it does not affect the functionality of our site.

You can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you do leave cookies turned on, please take care to sign off when you are finished using a shared computer.

How we use your personal information

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We will use your personal information only for:

• Dealing with bookings and accounts for the supply of Return to Glory services, including supplying your name, telephone number and appointment address to your chosen Return to Glory specialist in order to fulfill the appointment.
• Planning and managing Return to Glory business activities, including research, assessment and analysis of client’s booking habits and preferences. This will help us to review, develop and improve the services we offer.
• Providing you with information about the services we offer.
• Providing you with any promotional offers specific to your preferences and booking habits.
• We may contact you using any of the following methods: email, telephone, SMS text message and other electronic messages such as picture messaging and post

There are certain circumstances where we may share some of your data with third parties:

• With your chosen Return to Glory specialist in order to fulfill you appointment
• With agents (including credit reference agencies, fraud prevention and detection agencies and debt collection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function
• In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business)
• To outside research companies whom we may ask to contact you directly for your opinions on our services (in which case we provide them with only the information they need to perform their function)
• If we have a duty to do so or if the law allows us to do so.

At all times where we use or disclose your information it will remain secure. We will never to sell or rent your data to anyone else for their marketing purposes unless you agree otherwise.

Opting out

If you do not wish to receive information on our services and promotional offers, please tick the opt-out boxes provided at the time of booking.

Viewing your data

You have the right to see personal data (as defined in the Data Protection Act) that Return to Glory keeps about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us in writing at: Return to Glory, 25 Glenmore Road, Belsize Park, London. NW3 4BY.

Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.

Removing/amending your details

If you would like your personal data to be removed from the Return to Glory database, please contact us in writing at: Return to Glory, 25 Glenmore Road, Belsize Park, London. NW3 4BY. Please note that it may take up to 28 days to action your request. In addition, each electronic mailing we send you will contain details of how you can unsubscribe.

Dispute Resolution

In case of any dispute, please contact us in writing at the postal address above. If this does not address your concerns, please contact the Managing Director.

Security statement

As an internet-based company, we understand the importance of security. Our website incorporates highly secure facilities to ensure you are completely confident in using your payment card and providing personal information, such as your address or telephone number.

We use Secure Sockets Layer (SSL) technology to encrypt your details whilst they travel from your computer to our system. This ensures your payment card and personal details are kept private except where we have advised you otherwise in our terms and conditions.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

Contact Us

If you have any comments or queries in connection with our privacy policy please email beth@returntoglory.co.uk or write to Return to Glory, 25 Glenmore Road, Belsize Park, London. NW3 4BY.